Privacy Policy

Who is responsible for your information?

BROWN VEHICLE REPAIRS LIMITED, company number 13332956, is responsible for personal information you provide directly to us through an enquiry. Our website is brownvehiclerepairs.site. Contact info@brownvehiclerepairs.site or call +447888661553 about your information.

Information we use

If you email or call us, we receive the information you choose to give us. This may include your name, contact details, vehicle details, your description of a problem and subsequent correspondence.

The enquiry composer operates within your browser. It does not upload its fields to our website, store them in browser storage or submit a form to a server. Selecting “Open email app” passes the prepared message to your email application. You choose whether to send it. Your email provider handles that message under its own terms.

When you visit the website, the hosting service receives connection information such as your IP address, requested page, browser information and time of access. This information may be processed for page delivery, security and troubleshooting.

Why we use information

We use enquiry information to understand and respond to your request and, where relevant, take steps at your request before entering a contract. We also have a legitimate interest in handling general business correspondence, securing the website and maintaining relevant records. Where the law requires us to keep information, we do so to meet that obligation.

Google Maps

The map on our Contact page is optional and is blocked initially. If you choose “Load Google Map”, your browser connects to Google and shares technical information, including your IP address. Google may use cookies or similar technologies and process information outside the United Kingdom, under its own terms and applicable transfer arrangements.

We rely on your choice to load the optional map. You can remove it through “Privacy preferences” at any time on that page. This stops further map loading through our page; it cannot recall data already sent to Google or delete Google's cookies. Opening the external Google Maps link also takes you to Google's service. Read Google's Privacy Policy.

Sharing and retention

Website hosting, email and telecommunications providers process information needed to deliver their services. Information may also be disclosed where required by law or needed to establish, exercise or defend legal claims. We do not sell enquiry information or use it for advertising profiles.

We retain correspondence only for as long as needed to deal with the enquiry, any resulting work and relevant legal or record-keeping requirements. Technical records are kept only as needed for their operational and security purposes. The appropriate period depends on the type of record and why it is needed.

Your choices and rights

Depending on the circumstances, you can request access to your personal information, correction, erasure, restriction of processing or portability. You can object to processing based on legitimate interests. These rights are subject to applicable conditions and exceptions.

Send a rights request or data protection complaint to info@brownvehiclerepairs.site, call us, or write to the registered office below. Explain the information or issue concerned. We may need to confirm your identity before responding. You can also complain to the Information Commissioner's Office.

Website privacy controls

We use no analytics or advertising trackers. We do not store the enquiry fields or map preference in cookies, local storage or session storage. See our Cookie Policy and use “Privacy preferences” in the footer for the map control.

Registered office